Fraudsters are increasingly calling on behalf of the bank
Fraudsters are increasingly calling on behalf of the bank

Fraudsters are increasingly calling on behalf of the bank

Мошенники все чаще звонят от имени банка In the last week of winter, the number of bank customer complaints about telephone fraud using the substitution of telephone numbers has sharply increased in Russia. Bank call centers claim that the number of customers who have contacted since February 18 has increased tenfold. Criminals every day improve the method of deception. New methods include calling the call centers on behalf of the client using the substitution of his phone number. If the operators do not detect the substitution, fraudsters will be able to get complete information about the victim’s banking operations, account balances and other confidential data. In the future, this information can be used in the next stage of the scam. The most typical example of fraud using the technology of number swapping is the experience of Sberbank, which at the end of January experienced a similar attack. Bank customers were called from a phone number that was identified as a bank phone. The victim was informed about an attempt of unauthorized withdrawal of funds. Further, scammers recommended blocking a valid card, and transfer the remaining funds to a special safe account. At the same time, the criminals possessed confidential passport data of the client and the history of his financial operations up to the account balances. For greater reliability, an SMS was sent to the victim’s phone on behalf of the bank from a replacement phone as well. The Central Bank of the Russian Federation said that the bank, mobile operators and the police have the technical capabilities to suppress such criminal acts. In the department of cyber security, the Central Bank noted that the fight against telephone fraudsters depends on the efficiency in the exchange of information between services. Mobile operators \The MTS said that such an operation on their network is technically impossible. The representative of VimpelCom said that his company blocks several thousand attempts to make a number change per day, but this is a common figure and there is no increase in fraudulent attempts. It is not possible to return the funds lost as a result of such fraud, as the client himself provides the criminals with confidential information, which violates the contract with the bank. Source: interfax.ru

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